Frequently Asked Questions

Delivery times may vary depending on the product, delivery location, courier service, and seasonal order volume. Once your order has been dispatched, you will receive tracking details so you can follow its progress.

If you entered the wrong delivery address, please contact us as soon as possible after placing your order. We will do our best to update it before dispatch.

Once an order has already been processed or shipped, we may not be able to make changes to the delivery address.

Our return policy lasts 10 days. If 10 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Please contact us as soon as possible with your order number, a clear description of the issue, and photos of the damaged item and packaging.

This helps us review the issue quickly and guide you through the next steps.

Your tracking number will be sent to you by email once your order has been dispatched. Tracking details may take up to 24 hours to update after the courier receives the package.

If you need to cancel your order, please contact us as quickly as possible. We can only cancel orders before they have been processed or dispatched.

Once an order is already on the way, it cannot usually be cancelled.

If you need a different item, size, or style, please contact us first. In most cases, the original item must be returned in eligible condition before a new order is placed.

You can contact us through our contact page. For faster support, please include your full name, order number, email address used at checkout, and a clear explanation of your question.

Order confirmations are sent automatically after checkout. If you cannot see the email, please check your spam or junk folder.

If you still cannot find it, contact us with the name and email address used at checkout so we can look into it for you.